Here the winners of 2017 WfMC Global Awards for Excellence in BPM and Workflow

We know the winners of WfMC’s 2017 Global Awards for Excellence in BPM and Workflow, as they have been announces during the online ceremony on December 12, presented LIVE ONLINE by Nathaniel Palmer (Executive Director of WfMC) and Keith Swenson (WfMC Chair) of the Workflow Management Coalition (WfMC). The Workflow Management Coalition (WfMC) and BPM.com jointly sponsor the annual Global Awards for Excellence in Business Process Management. The Awards program is managed by Future Strategies Inc., represented by Layna Fischer (Awards Director and Publisher).

The ceremony started with the announcement of the "Marvin L.Manheim Award 2017 for Significant Contributions in the Field of Workflow". This award is an industry recognition created by WfMC in honor of the late Professor Marvin L. Manheim, that he was a co-founder alf both the Black Forest Group and the WfMC. This year the winner has been Derek Miers, who is an internationally-acclaimed speaker and world-class consultant in BPM and workflow. He is based in London, UK, and works as a Research Director for Gartner Research, Stamford CT. 

The renowned Analyst Connie Moore, Senior VP of Research Digital Clarity Group, gave an overview of industry trends: Customer Experience (customer journey mapping), Digital Process Platforms emerge for digital business, Enterprise-wide (new ways of thinking in technology and business models), Case Management (ACM and Production Case Management), Robotic Process Automation, Low-Code and Financial Services no longer the most active sector in BPM deployment

As the industry’s most prestigious BPM awards, each year hundreds of hours go into the assessment of each case study across 15 distinct evaluation factors. Judging is completed by a global panel of experts comprising the BPM industry’s most respected thought-leaders including Alberto Manuel, Alexander Samarin, William Brantley, Chick Webster, Sandy Kemsley, Connie Moore, Keith Swenson, Nathaniel Palmer, Cor Visser, Derek Miers, Dermot McCauley, Francesco Battista, Frank Kowalskowski, Peter Schooff, Gil Laware, Hajo Normann, John Matthias, Justin Brunt, Ken Mei, Marco Brambilla, Neil Ward-Dutton, Paul Buhler, Juergen Kress and me (Pedro Robledo).

The award finalists feature a roster of global industry leaders and government agencies, including multiple entries from several nominators. Following the judges’ in-depth reviews, the ultimate selection of  Top winners was reached after careful evaluation across all submissions worldwide. The winners have been announced at the awards ceremony which have featured an overview of each winner’s case study. Here the list of Winners:

• DIA, Spain, nominated by AuraPortal - Multinational supermarket retailer with over 7000 stores in Spain, Portugal, Argentina, Brazil and China.  Benefits: Reduced time to market by 40%,  complete traceability, increased responsiveness to customer needs, optimized use of human resources and 80% reduction of errors.
• EPM Gas, Energy, Water Colombia, nominated by AuraPortal - Public utility Group dedicated to the prison of energy, gas, water and waste management. Benefits: Service costs reduced by over 50%, SLAs improved by over 60%, complete process control, visibility and traceability, and self-management increased by 61%.
• FiberCorp (Corporative Business Unit of Cablevision, S.A.): Customer Integration to Processes, nominated by FiberCorp Cablevision,S.A. - It offers Cloud, Connectivity, Datacenter and Video & Media Solutions to third party companies. Benefits: Self-activated products between 5 and 10 min, self-managed by the customer (vs. 2 weeks), monitoring and automatic alarms, IPC implements 13 EndtoEnd products, more than 120 automated processes.
• Grupo A, nominated by SML Brasil - Benefits: faster and more assertive decision making processes visibility of initiatives, prioritization by strategic importance, minimized investment risks, projects and process culture.
• Hilti Ag nominated by University of Liechtenstein - A global leader in providing technology-leading products, systems and services to the construction industry. Benefits: digital maturity for new technologies and innovations; one corporate culture; higher customer satisfaction; boost in Operational Excellence: efficiency gains, cost savings and contingency.
• ISS Facility Services, Brazil, nominated by Lecon Tecnologia - Benefits: decrease of 84% of the average time for hiring staff; Employee satisfaction - 99% go the staff no longer have Benefits issues; agility - currently in 48 hours (SLA) a solution is applied by the process.
• New York State Back Office Operations, USA nominated by New York State ITS - NYS Information Technology Servies delivers IT Services to all NYS agencies. Benefits: Increase organizational efficiency; enterprise application serves all agencies at a fraction of cost and staffing; overdue invoice costs reduced to a fraction.
• Pret Communique S.A. de C.V. Mexico, nominated by AuraPortal -The Largest AT&T distributor in Mexico. Benefits: Increase in customer satisfaction;75% reduction in resources; processes reduced from 2 hours to 20 minutes; continuous improvement.
• Rio de Janeiro's City Hall, Brazil, nominated by Neomind Solutions - Benefits: 1,230,000 paper sheets saved; offices were reduced from 19 to 9; 45% of the permits are issued in 30 minutes; 72% without human interaction; increased revenues: 25%; 100% online, automatic and standardized.
• SOLIX Inc., USA, nominated by PNMSoft Technologies - A best-in-class provider of program and process management, regulatory compliance and customer care services. Benefits: reduced error rates; improved management of KPI's and Workflow Processes; Improved application delivery quality; tightly coupled Business integration; increased speed to market; and improved client joint development efforts.
• Valeo, nominated by ProcessMaker - An Automotive Supplier, partner to all automakers worldwide. Benefits: 80% efficiency gain in Platform Response Time; 75.000+ cases; and transitioned to a fully digital company.
• VINCULA-MDT nominated by Lecom Tecnologia - Benefits: Traceability -100% of the processes are traceable; issue of invoices - reducing process time by approximately 50%; and clients and stakeholders satisfaction.
• WellCare Health Plans, Inc., USA nominated by  ISIS Papyrus. - It provides government-sponsored managed care services in all 50 US states, serving 4.1 million members and employing 9000 associates. Benefits: 20% savings on job lifecycle time; 75% reduction in printing, paper and file storage costs; full transparency of all open jobs and tasks; 20% reduction of rework due to quality measures; and flexibility to adapt immediately to changes.

The BPM vendor AuraPortal received special mention as it is the leading vendor nominator with 3 excellent winners, followed by Lecom with 2 winners.

More details can be found online at bpm-awards.org. Winners receive additional recognition by having their case studies published in the 2018 edition in the Excellence in Practice Series by Future Strategies Inc. 

DEC 12 LIVE ONLINE CEREMONY: 2017 WfMC Global Awards for Excellence in BPM and Workflow

Please join us for the WfMC’s 2017 Global Awards for Excellence in BPM and Workflow ceremony, Tuesday December 12 at 12:00-12:30 EST (18:00-18:30 GMT+1), REGISTER NOW, presented LIVE ONLINE by Nathaniel Palmer and Keith Swenson of the Workflow Management Coalition (WfMC) with renowned Analyst Connie Moore giving an overview of industry trends observed from all entries.

You, your customers, colleagues etc., can attend from anywhere via mobile device (WebEx app required), computer or dial-in phone. All attendees will be in view/listen-only mode.

As the industry’s most prestigious BPM awards, each year hundreds of hours go into the assessment of each case study across 15 distinct evaluation factors. Judging is completed by a global panel of experts comprising the BPM industry’s most respected thought-leaders including Sandy Kemsley, Connie Moore, Keith Swenson, Nathaniel Palmer, Pedro Robledo and more.

The award finalists feature a roster of global industry leaders and government agencies, including nominations from AINS, Inc., Appway AG, Bonitasoft, Cablevision S.A., FiberCorp Cablevision S.A., Lecom, Neomind, New York State Information Technology Services, Newgen Technologies, PNMSOFT a GENPACT company, ProcessMaker, SML Brasil, University of Liechtenstein and including use cases from FiberCorp, DIA, Spain, EPM Gas, Energy, Water Colombia, Grupo A, Hilti AG, ISS Facility Services, Brazil, New York State Back Office Operations, USA, Pret Communique S.A. de C.V., Mexico, Rio de Janeiro’s City Hall, Brazil, SOLIX Inc, USA, Valeo and VINCULA-MDT.

Following the judges’ in-depth reviews, the ultimate selection of only Top 12 winners was reached after careful evaluation across all submissions worldwide. The winners will be announced at the awards ceremony which will feature an overview of each winner’s case study.

More details on entry requirements and the finalists can be found online at bpm-awards.org. Winners receive additional recognition by having their case studies published in the 2018 edition in the Excellence in Practice Series by Future Strategies Inc. 

The Workflow Management Coalition (WfMC) and BPM.com jointly sponsor the annual Global Awards for Excellence in Business Process Management. The Awards program is managed by Future Strategies Inc.

REGISTER NOW

12 EMPRESAS PREMIADAS EN LA EXCELENCIA EN BPM por la WfMC en 2016

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El 15 de diciembre de 2016 se anunciaron las 12 empresas ganadoras de los Premios Globales de la WfMC a la Excelencia en Gestión por Procesos (BPM - Business Process Management) 2016. Destacan como finalistas empresas líderes  y entidades gubernamentales, incluyendo adidas Korea, Alouette Cheese USA, ASICS, Century Pacific Food, Inc, City of West Allis, Coreso, Doll & Associates, Dreyers Fond, Dubai Airport Free Zone, ENKI, European Contingent Workforce Recruitment Company, FAHZ, FIEA , Grinnell Mutual Reinsurance Company, Interfile, Joyce Meyer Ministries, Maringá City Hall, Mashreq Bank, Ministry of the Interior (Colombia), NIC Bank , Saudi Standards, Seattle City Light, Telecom, The Ministry of Information and Communication Technology (Colombia) , Unimed Curitiba , Union Bank of Nigeria , WPS Health Solutions, ZIRAAT BANK.

Se ha alcanzado este año un nuevo record de inscripciones. Las nominaciones han sido recibidas de  Korea, BPM-D, Lecom, Orangescape , BP Logix, Bonitasoft, Civerex Systems Inc., Exformatics, Dubai Airport Free Zone, 10Fold, ISIS Papyrus, Europe AG, SML Brasil, Hyland, creator of OnBase, PNMsoft, a Genpact company, SINAX Integração e Gestão de Processos, VirtusaPolaris, AuraPortal, Newgen, Saudi Standards, Metrology and Quality Organization, 3Di , Inc., Avaya, Hyland, creator of OnBase, Naviant, Inc., ZIRAAT BANK y más.

Después de las revisiones en profundidad de los jueces, entre los que me he encontrado de nuevo este año, se ha llegado a seleccionar los siguientes 12 ganadores:

adidas Korea (Consumer Direct, eCommerce team) nominado por adidas Korea, que mediante su propia plataforma multicanal para gestionar sus procesos de negocio le ha permitido un incremento de ventas del 49%, reducir los costes de servicios externos y recortar el tiempo de distribución. 

City of West Allis nominado por BP Logix, ha implementado BPM y Case Management mediante BP Process Director consiguiendo reduciendo el tiempo de procesamiento de 6 semanas a 5 días.

Coreso (COoRdination of Electricity System Operators) nominado por Bonitasoft, ha automatizado la captura de información de sus servicios de operaciones de seguridad para sistemas de electricidad de alto voltaje, de tal forma que BPM soporta el procesamiento de datos complejos, consiguiendo reducir la recogida de información de 2 horas a 20 minutos, adquirir y analizar diez veces mas de información y realizar informes más complejos y más precisos.

European Contingent Workforce Recruitment Company nominado por ISIS Papyrus Europe AG, ha conseguido gestionar los complejos procesos en la contratación de personal, distribución del servicio, generación de informes, nóminas y facturación de clientes, de tal forma que ha ahorrado un 90% de tiempo en el reclutamiento, reducido en un 40% el trabajo de asignación de tareas, 60€ ahorrados por solicitante de empleo y el 99% de las actividades se realizan sin usar papel.

Interfile nominado por SML Brasil, se ha apoyado de BPM, BRMS y ECM, para conseguir mayor seguridad de sus operaciones, consistentes tomas de decisiones automatizadas, agilidad, ahorros de costes y satisfacción de sus clientes.

Joyce Meyer Ministries nominado por  PNMsoft, una compañía Genpact, mediante Sequence han eliminado los costes de terceros para enviar cartas a socios y donantes, reducido el número total de llamadas realizadas, reducción del tiempo de cada llamada (de 4 minutos a 3) y reducción del ahorro total de mano de obra en un 50%.

Maringá City Hall nominado por  SINAX Integração e Gestão de Processos,  mediante el proyecto "agiliza obras" ha virtualizado el proceso de permisos de construcción, lo que le ha permitido reducir los plazos en un 96%, ahorros de implementación, mayor eficiencia en el servicio a clientes,  y eliminar los documentos en papel.

Mashreq Bank nominado por  VirtusaPolaris, ha invertido en su Transformación Digital impulsada por la automatización de procesos para ofrecer una experiencia sin igual para las operaciones y los consumidores, obteniendo una visibilidad del negocio de 360º, una exactitud de procesamiento del 100%, 40% ahorros de costes, 20% de aumento de ingresos, 60% de mejora en conformación SLA...

Ministry of the Interior (Colombia) nominado por AuraPortal, que mediante la suite iBPMS de AuraPortal ha optimizado los  servicios para promover la seguridad pública y la convivencia ciudadana, beneficiando a más de 48 millones de ciudadanos en toda Colombia. La solución de nube altamente disponible y móvil ha logrado una eficiencia administrativa óptima y ha facilitado el trabajo de todos los funcionarios públicos involucrados en los proyectos de infraestructura. 

Saudi Standards, Metrology and Quality Organization (SASO) nominado por  la propia entidad gubernamental,  se encarga de todas las actividades relacionadas con los estándares, medidas y calibración en el Reino de Arabia Saudita, han desarrollado 71 procesos con K2, reduciendo el tiempo promedio para resolver las quejas de los clientes, han incrementado la facturación y documentado los procesos "AS-IS" obteniendo un impacto positivo en la calidad de los resultados departamentales.

Unimed Curitiba  nominado por  Lecom, ha automatizado  34 procesos (tanto procesos de la cadena de valor como procesos de soporte) en 18 meses con Lecom BPM, consiguiendo anticiparse en el ROI del proyecto en 3 meses y estima un ahorro anual futuro de 2 millones de dólares por año.

Union Bank of Nigeria  nominado por  Newgen, ha implementado un sistema centralizado con facilidad de compartir documentos escaneados apoyado de BPM y ECM, lo que le ha permitido un incremento de productividad del 95%, una reducción de gastos operacionales del 70% y asegurar el cumplimiento normativo.

Fuente: www.BPMF.org y Ceremonia de Premios del 15 de Diciembre de 2016

BPM Awards 2016 - Now OPEN for Submission!

Entries are already coming in -> Do you have an interesting and innovative case study about use of BPM at your own company or your customer's company?  Send us a brief abstract, we'll give you free freedback on whether your case study is suitable and helpful advice on what you can do to make it better. The sooner you enter, the more time that the judges have to read your entry. A recent survey showed that industry awards really do make a difference in a business-to-business context -- a massive 82% of buyers are influenced by suppliers' awards when buying products and services for their business. Don't be left out! Enter now... Submissions are open to entrants worldwide. Vendors /consultants may nominate a customer and any company may nominate and submit their own case study. You may submit more than one entry.

Imagine your BPM project receiving an award...

• Your team and your company gain international recognitionas industry leaders and innovators
• You have clearly demonstrated competitive advantage in your industry; yourcorporation grows even stronger and faster
• Your team, your project and your department receive internal recognition, additional project funding and more 

Award Categories

Submissions should indicate your specific areas of focus. Topics include, but are not limited to:

• Adaptive Case Management / Agile Business Practices
• Customer Excellence / Customer Experience Management
• Product Innovation and New Product Development
• Risk Management and Predication 
• Decision Modeling and Management 
• Business Architecture and Process Design
• Regulatory Compliance / Compliance Management
• Process Intelligence / Intelligent Business Operations 
• System Modernization and Operational Transformation

Send Only an Abstract at this Time (free, quick and easy)

Simply send us your 250-word abstract that anwers these three questions: 

1.     Who (by roles within the organization) are the users of the system? 

2.     What area(s) of the business does the BPM System affect? 

3.     Why should this submission be considered a successful case study? 

More details with submission form and example here. 

 Abstract Feedback and How it Works

The judges will review your abstract and send you feedback whether you indeed have an appropriate BPM case study and guidance on what steps you can take to turn in an optimal entry.  We'll supply you with our easy Q&A template that you can simply complete and return by deadline.

Recent winners include: 

Abu Dhabi Department of Transport,  Adidas AG,  Admin Re,UK,  AgFirst Farm Credit Bank,  Audi Japan KK,  Bank New York Mellon,  BusinessPartners SA,  Chicago Park District,  Citi Commercial Bank (Banco PJ),  Colpensiones,  Delta Lloyd,  Department of Homeland Security, USA,  Fire Department New York,  Freedom Mortgage Corporation,  GE Avio S.r.l,  Generali PPF Holding B.V.,  InComm,  Janssen,  Johnson & Johnson,  Laiki Insurance,  Mars Canada Inc.,  Medical Device Services,  Melitta of Brazil,  New Millennia Group PLC,  PSCU,  Punch Taverns,  Richmond Fellowship Tasmania, RSA Chile,  SBB (Swiss Railroad) Infrastructure Services,  Seattle City Light,  SET Distribuzione,  South East Water,  U.S. Immigration and Customs Enforcement (DHS ICE/OCIO),  Uruguayan Agency for eGovernment (AGESIC),  US Department of Veterans Affairs,  Vitens, Netherlands,  Warner Bros. Home Entertainment, and many more ->

Previous winners were featured in Passports to Success in BPM (download a FREE chapter now!)

WfMC Global Awards for Excellence in Business Process Management 2016 - Now OPEN for Submission!

The prestigious annual Global Awards for Excellence in BPM  open for submission. A recent survey showed that industry awards really do make a difference in a business-to-business context. “... 82% of buyers are influenced by awards when buying products and services for their business..." If  you have an interesting and innovative case study about a BPM implementation at your company or your customer's company, you can participate in these Awards. You only have to  Send a brief abstract (free)  You have the opportunity to win a prestigious award and publication in the next book in the annual Excellence in Practice series.

Schedule

- Deadline for 250-word Abstracts: September 30

- Deadline for Final paper: October 31

- Awards Live Ceremony by Webinar: December 8

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