According to the Forrester Wave™ report (22nd of November of 2016), improving customer experience and accelerating digital transformation are the top drivers for business process improvement programs. The report also states that the market is shifting as business process leaders invest in new technologies, and capabilities such as Digital Labs, Technology Enablement, and UX Design Skills are key differentiators. Business process leaders are replacing legacy business process management (BPM) programs with modern programs designed to unleash the potential of digital business automation. Forrester defines digital business automation as: A discipline focused on driving competitiveness through continuous optimization of business processes across customers’ digital touchpoints.
More Information about the Report in Forrester.Source Image: Persistent Systems