Máster Universitario en Dirección de Procesos Estratégicos

Máster Universitario en BPM para la Transformación Digital

lunes, 20 de enero de 2020

What BPM events can we attend in January? ¿A qué eventos de BPM podemos asistir en enero?

You can pay your attention to all BPM events in my BPM calendar (here) whenever you want. But I publish the list of  events in the current month the first week of every month for you as a post in my blog.

Presta atención a todos los eventos BPM en mi calendario BPM (aquí) siempre que lo desees. Pero  publico la lista de eventos del mes actual la primera semana de cada mes como una publicación en mi blog.

In January / en enero:


  •  Webinar:  Unleash automation Using innovative technology to bridge the gap between process experts and IT (Nintex) https://bit.ly/2NEO06A
  • Webinar: Cómo modelar correctamente procesos con BPMN (Business Process Model & Notation) Ponente: Pedro Robledo organizado por Tecnowebinar https://bit.ly/2tSzsJE
Don't forget to visit all BPM events in my BPM calendar (here) to be updated about what is the next event!

¡No olvides visitar todos los eventos BPM en mi calendario (aquí) para estar actualizado sobe cuál es el siguiente evento!

domingo, 19 de enero de 2020

Webinar: 29 Enero: "Cómo modelar correctamente procesos con BPMN"

Miércoles, 29 de enero de 2020, de 17.00 a 18.00 hs Horario de Madrid (ES)

INSCRIPCIONES: https://bit.ly/2uYAO68 

BPMN 2 (Business Process Model & Notation) es un estándar ISO para el Modelado de Procesos de Negocio, que facilita la alineación de Negocio y TI.
El modelado en BPMN permite a las empresas entender sus procesos buscando la mejora continua. El estándar, lo mantiene la Object Management Group (OMG) y la última especificación tiene alrededor de 500 páginas. El modelado de procesos en BPMN no consiste en diagramar un flujograma usando algunos símbolos, porque BPMN es más que una notación, porque también incluye un metamodelo con normas a seguir para que podamos analizar el proceso con herramientas de Business Process Analysis.
En este webinar, Pedro Robledo explicará las buenas prácticas para realizar correctamente modelos lógicos de los procesos usando BPMN, contrastadas en su experiencia diaria formando y asesorando en el modelado de procesos en BPMN desde su aparición. Realizando un buen levantamiento de procesos en BPMN, se entenderá mejor el proceso con los stakeholders y se podrá debatir los escenarios posibles de mejora continua, para posteriormente implantarse por TI y llevarse a cabo por todos los participantes.

sábado, 18 de enero de 2020

A partir de este domingo tienes una cita a las 22:00 conmigo en el Micro Espacio “Por Procesos” del Programa de Radio Tecnología y Sentido Común

A partir de este domingo tienes una cita a las 22:00 conmigo en el Micro Espacio “Por Procesos” del Programa de Radio Tecnología y Sentido Común hashtagTYSC donde cada domingo os traeré información, consejos y experiencias relacionadas con Modelado y Automatización de Procesos de Negocio (Business Process Management hashtagBPM) Tecnología y Sentido Común hashtagTYSC es el Programa de Radio Líder de Audiencia de la Alta Dirección y de los Profesionales en hashtagGestión de hashtagProyectos, Gestión de hashtagServicios, Gestión de hashtagProcesos, Gestión de hashtagRiesgos y por supuesto hashtagGobierno de hashtagTecnologías de la Información con cinco temporadas en antena y más de 170 programas únicos emitidos en directo. Escucha hashtagTYSC cada domingo en directo desde The Westin Valencia de 22:00 a 00:00 en internet en https://lnkd.in/dnuEeWv con Javier Peris,Manuel David Serrat Olmos, PhD.,Yolanda Arenas Lavara,Alberto Rodríguez,Victor Almonacid Lamelas,Marlon Molina,Shirley Villacorta Aristondo,Ricard Martinez Martinez,, Joan Carratalà Sànchez y muchos profesionales y amigos más… Tambien puedes acceder a nuestros podcast en: hashtagiTunes: https://lnkd.in/d9iMEKM hashtagiVoox: https://lnkd.in/deeNMkW o hashtagSpotify: https://lnkd.in/dAPdPVk

domingo, 12 de enero de 2020

My Opinion in "Which BPM skills will be hot in 2020?" by BPMtips.com

Again BPMtips.com collects the opinion of BPM experts about "Which BPM skills will be hot in 2020?". Since 2016, in January, Zbigniew Misiak prepares a post with suggestion regarding BPM skills which will be useful for process professionals. I have participated this year too. By now, the post contains answers from 10+ BPM experts. You can either read everything or use the navigation below. Enjoy and stay tuned for part 2!

What are the skills, techniques, behaviors, and attitudes that can help BPM practitioners create value for their organizations in 2020?
Automation will be more present in all businesses as the immense data collections cannot be handled manually in every company. The effect of Digital Transformation and Process Digitalization makes companies think or carry out automation projects. The processes and the quality of the data play a key role both in the digital transformation and in the digitalization of the value chain of an organization. If there are predictable low-value repetitive tasks without human participation, we can think about the automation using RPA (Robotic Process Automation), and the global RPA services market will reach $ 7.7 billion next year and will grow to $ 12 billion in 2023, according to Forrester. In the processes from beginning to end, there will be human participation that makes decisions, so RPA will not be the automation solution, and it should be required to consider BPM technologies. Gartner’s predictions indicate that automation continues to deliver on the promises of improved cost and higher effectiveness for the clients of infrastructure service providers, and by 2020, more than 50% of current manual operational tasks in infrastructure managed services will be replaced by intelligent automation services.
So, focused on Automation, technical BPM professionals will have to get skills on BPM technologies to orchestrate and automate end-to-end process where there are participation of people, machines, systems and apps; RPA to automate repetitive activities that do not require human participation; BRMS to automate business rules that facilitate decision making in workflows; Integration skills (ESB, Microservices…), to connect the tasks of the processes with systems, data and intelligent things; and Intelligent Automation to automate using machine learning algorithms.
Companies cannot forget that the Business Process Management is a management discipline and not a technical project. So, if companies would like to have success in the current digital ecosystem will need to be focused on Process Oriented Company. For that, they will need to create BPM Center of Excellence with people who has BPM Technical Skills in all BPM Life Cycle, and also the following key two competencies: Transformational Skills: BPM Business Case Management, Project Management, Change Organizational Techniques, Process Improvement Methodologies (Lean, SixSigma and Theory of Constraints), Risk Management; and Operational Skills: Process Mining, BPMN/DMN/CMMN Modeling / Analysis /Simulation, Process Government, Operational Intelligence, BPM Methodology and techniques.
In Digital Transformation, the emergent technologies will be required to create new business models, so companies will have to integrate these disruptive technologies (AI, 3D printed, IoT, Blockchain, Edge Computing…) in the value chain, so it means BPM technicians will need skills to integrate them in the current core processes and new ones.
What are the best resources to learn those skills? (e.g. books, articles, courses)
The need for BPM professionals worldwide and especially in Spain and Latin America is growing by 18% and more than 66% of the positions demanded in Business Process Management (BPM) are not currently being covered. To help on this, I contribute as director of two online University courses in Spanish for postgraduates in  UNIR (Universidad Internacional de la Riojabased in Spain, Mexico, Colombia, Peru, Ecuador):  Master’s Degree in Business Process Management for Digital Transformation, which covers the entire BPM life cycle, focusing not only on the Business part, but with an extensive scope in the BPM Technology part and its key role in the Digital Transformation of an organization; and Master’s Degree in Strategic Process Management which covers the advanced knowledge about the tools and techniques necessary to achieve the excellence of the operations and processes of any organization, contributing both to its growth and its continuous and sustained development. And I have founded ABPMP chapter in Spain in 2019, in order to push the ABPMP’s BPM CBOK to maintain the global standard for BPM practices and certification. And via ABPMP Spain and as BPM freelance Consultant we are providing ad-hoc BPM training by example to help companies in their growth on their business process maturity. 
And as I have noted that IT Service Management requires the automation of IT Service Processes using frameworks and standards as COBIT, PRINCE, ITIL, COSO, ISO20000… I have joined to itSMF Spainas Team Leader of ITSM4BPM to best practices, standards and experiences related to applied BPM on service management and IT governance.

In my blog (http://pedrorobledobpm.blogspot.com.es), I have some posts with bibliography by BPM topics.
Which skills are no longer relevant or not practically applicable yet (hype)?
All BPM skills are relevant and they are applicable yet.

TO READ the post in BPMTIPS.com contains answers from 10+ BPM experts, please clic here

viernes, 10 de enero de 2020

NEWS: Appian acquires Novayre Solutions SL, developer of the Jidoka RPA (Robotic Process Automation)

Appian has  announced the acquisition of Novayre Solutions SL, developer of the Jidoka RPA platform. Jidoka is currently the highest-rated RPA software on Gartner Peer Insights.  Financial terms are not being disclosed.
“Appian is extending our lead in low-code automation by adding RPA,” said Matt Calkins, CEO, Appian. “Together, the products enable end-to-end process orchestration where humans, software robots, and AI all work together in a coordinated way.”
“Our shared vision for automation makes this a natural fit for Novayre. By joining forces with Appian, we will make it easier for companies to adopt and deploy RPA at enterprise scale,” said Víctor Ayllón, CEO of Novayre.

According to Forrester, the RPA market is expected to reach $12 billion by 2023, but many organizations are still in the early stages of their RPA journey. Companies have experimented with RPA by implementing robots from multiple vendors, resulting in a fragmented technology landscape. Robots are often deployed in silos without effective human oversight, creating management challenges. CIO concerns about robot security and governance have also limited the growth of RPA for larger-scale use cases.

Appian’s acquisition addresses these challenges. Appian says that their customers will benefit from:
  • One-stop shop for Automation. Appian will unify low-code development and RPA in one comprehensive automation platform, enabling the orchestration of all three agents of modern work — humans, bots, and artificial intelligence. Appian’s top-rated case management capabilities are included, so if robots create errors or exceptions, humans are involved in-the-loop to quickly make corrections.
  • Governed robotic workforce. Appian will deliver RPA governance for the enterprise. Organizations will be able to manage robotic workforces from major RPA vendors, including Blue Prism and UIPath. The business interfaces for managing robots — including monitoring, scheduling, and reporting — are available on both the web and mobile devices. The service will deliver powerful analytics and reporting, ranging from impact analysis to compliance.
  • Enterprise-grade RPA. RPA from Appian will be cloud RPA and Java RPA. The new service will be available globally on the Appian cloud. Bot developers can leverage a  powerful Java Integrated Development Environment (IDE), which enables them to build sophisticated robots. They will also be able to incorporate powerful AI, powered by Google, that extends robot use cases and facilitates bot management. Enterprise-grade security, featuring SOC 2 and ISO 27001 compliance certifications, will be built in.
  • Appian is a public, NASDAQ-listed company, and is the only leader in both the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms and for Intelligent Business Process Management Suites (iBPMS). Appian is committed to delivering an open platform and will continue to work with and integrate to major RPA vendors, giving customers flexibility and freedom of choice in RPA.
* Source: Appian's Press Release

jueves, 9 de enero de 2020

Before automating a process ... improve it!

Automation has been impacting Enterprises in 2019, and the trends marks than for the next years will be more present in all businesses. The effect of Digital Transformation makes companies think or carry out automation projects. But this is not digital transformation. To be digital transformation, it has to happen that emerging technologies are applied to the business, creating new products and services, new business models and changes in the value chain. In another case, we will be talking about Digitalization, but not about Digital Transformation. But without a doubt, the processes and the quality of the data play a key role both in the digital transformation and in the digitalization of the value chain of an organization.
When companies think of Digitalization they are focusing on the digital automation of their business processes. Robotizing tasks or processes is not Digital Transformation. The great growth of RPA software companies (Robotic Process Automation), together with articles magnifying this software, is causing companies to consider automation projects for their processes. The global RPA services market will reach $ 7.7 billion next year and will grow to $ 12 billion in 2023, according to Forrester.
Institute For Robotic Process Automation defines RPA as “the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems”. The reality is that RPA facilitates in processes to automate repetitive tasks PREDICTABLE: Replicating activity on the desktop of the computer; consolidating data in standardized reports or formats; moving data from one database to another; etc. RPA assumes the AS-IS process and creates software bots that mimic human behavior for low-value repetitive tasks. As Forrester says, "RPA takes a tactical approach to isolate and eliminate pain from the process." In the processes from beginning to end, there will be human participation that makes decisions, so RPA will not be the automation solution.
Forrester has also investigated how automation will affect the future of work, predicting a general reduction in the U.S. workforce of 16% by 2030, given that a tenth of new businesses will start their lives with more digital workers than humans. But existing companies need to manage the restructuring of equipment and it is not so simple to carry out a transformation of this type, due in most cases to Unions or Company Committees, or the idea of certain managers not to lose the workforce to office. But companies will not be able to survive by having to compete in a digital ecosystem. The most successful companies in the world today operate with software and employ fewer employees than their predecessors.
Gartner's predictions indicate that automation continues to deliver on the promises of improved cost and higher effectiveness for the clients of infrastructure service providers, and by 2020, more than 50% of current manual operational tasks in infrastructure managed services will be replaced by intelligent automation services. And by 2021, intelligent automation will generate an additional 20% savings over what is achievable today, in application testing services for end users.
Bill Gates says“The first rule of any technology is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency” (Jeston, 2009)

Antes de Automatizar un proceso... mejóralo!

La automatización ha impactado a las empresas en 2019, y las tendencias marcan que en los próximos años estará más presente en todas las empresas. El efecto de la Transformación Digital hace que las empresas estén pensando o realizando proyectos de automatización. Pero esto no es transformación digital. Para que sea transformación digital, tiene que ocurrir que se apliquen tecnologías emergentes al negocio, creando nuevos productos y servicios, nuevos modelos de negocio y cambios en la cadena de valor. En otro caso, estaremos hablando de Digitalización, pero no de Transformación Digital. Pero sin duda, los procesos y la calidad del dato juegan un papel clave tanto en la transformación digital como en la digitalización de la cadena de valor de una organización.
Cuando las empresas piensan en Digitalización están poniendo el foco en la automatización digital de sus procesos de negocio. Robotizar tareas o procesos no es Transformación Digital. El gran crecimiento de las empresas fabricantes de software RPA (Robotic Process Automation – Automatización Robótica de Procesos), junto con artículos magnificando este software, está haciendo que las empresas se planteen proyectos de automatización para sus procesos.  El mercado mundial de servicios de RPA alcanzará los $ 7.7 mil millones el próximo año y crecerá a $ 12 mil millones en 2023, según Forrester.
El Institute For Robotic Process Automation define RPA como “La aplicación de tecnología que permite a los empleados de una compañía configurar un software o un robot para capturar e interpretar las aplicaciones existentes para procesar una transacción, manipular datos, activar respuestas y comunicarse con otros sistemas digitales”.  La realidad es que RPA facilita en procesos automatizar tareas repetitivas PREDECIBLES: Replicando actividad en el escritorio del ordenador; consolidando datos en informes o formatos estandarizados; moviendo  datos de una base de datos a otra; etc. RPA asume el proceso AS-IS y crea bots de software que imitan el comportamiento humano para tareas repetitivas de bajo valor. Como dice Forrester, “RPA toma un enfoque táctico para aislar y eliminar el dolor del proceso”. En los procesos de principio a fin, habrá participación humana que tome decisiones, por lo que RPA no será la solución de automatización.
Forrester también ha investigado cómo la automatización afectará el futuro del trabajo, prediciendo una reducción general de la fuerza laboral de los Estados Unidos del 16% para 2030, dado que una décima parte de las nuevas empresas comenzarán su vida con más trabajadores digitales que humanos.  Pero las empresas existentes, necesitan gestionar la reestructuración de equipos y no es tan sencillo realizar una transformación de este tipo, debido en la mayoría de las ocasiones a los Sindicatos o Comités de Empresa, o la idea de ciertos directivos de no perder fuerza laboral a su cargo. Pero las empresas no podrán sobrevivir al tener que competir en un ecosistema digital. Las empresas más exitosas del mundo de hoy funcionan con software y emplean menos empleados que sus predecesores.
Las predicciones de Gartner indican que la automatización continúa cumpliendo las promesas de un coste mejorado y una mayor efectividad para los clientes de los proveedores de servicios de infraestructura, y para 2020, más del 50% de las tareas operativas manuales actuales en servicios administrados de infraestructura serán reemplazados por servicios de automatización inteligente. Y para 2021, la automatización inteligente generará un ahorro adicional del 20% sobre lo que se puede lograr hoy en día, en servicios de prueba de aplicaciones para usuarios finales.
Bill Gates dice: “La primera regla de cualquier tecnología es que la automatización aplicada a una operación eficiente aumentará la eficiencia. El segundo es que la automatización aplicada a una operación ineficiente aumentará la ineficiencia ”(Jeston, 2009).