The combination of automation, integration, and API management will prove increasingly irresistible for global organizations

MuleSoft, in collaboration with Deloitte Digital and Vanson Bourne, surveyed 1,051 global IT leaders across the globe (United States, the United Kingdom, France, Germany, the Netherlands, Australia, Singapore, Hong Kong, and Japan) between October and November 2021 on the state of connectivity and digital transformation. And they have published their seventh annual Connectivity Benchmark Report. All respondents work at an enterprise organization in the public or private sector with at least 1,000 employees.

Some Conclusions:

• Organizations could lose on average $7m if they fail to successfully complete digital transformation initiatives.
• Data silos are a persistent challenge for 90% of organizations.
• Over half (52%*) of IT projects weren’t delivered on time last year
• Those organizations that can build a foundation of digital agility will be best positioned to adapt to change quickly without being slowed by IT or operations bottlenecks.
• Some 88% of respondents said integration challenges continue to slow digital transformation initiatives, virtually unchanged from the 2021 report’s figure of 87%.
• Firms are spending too much on custom integration, on average, they spent $3.65 million in custom integration labor in 2021, versus $3.5 million in the previous 12 months. 
• The vast majority (98%) of organizations now use APIs.
• Automation emerges as a key ingredient. Nearly a third (31%) of organizations plan to invest in robotic process automation (RPA), versus 13% a year ago. Most are currently managing this (67%) and tracking it (58%) centrally via IT. It is IT developers (72%) and IT operations (66%) who are most involved in automating business processes and tasks. 

The combination of automation, integration, and API management will prove increasingly irresistible for global organizations as they seek to deliver the experiences their employees and customers crave.

Bottom line

My point of view is that being focused on automation only as an IT project is a big mistake, and requires being focused on custom integration to be successful. The question is whether this is a suitable strategy for digitalization or digital transformation and, furthermore, if it is focused on obtaining a competitive advantage to grow in accordance with the corporate strategy. Operational excellence requires analyzing end-to-end processes using the Enterprise Architecture and Business Process Management disciplines, so you will be focused on process improvements aligned to strategy. These analyzes will make it possible to define a roadmap for IT projects in accordance with the objectives and challenges of the business. This way you will see if an automation of tasks is necessary or not, integrating application data or routing data via a workflow. Probably moving slowly is because improvement scenarios are not being analyzed according to strategic priorities, impact on the organization and business, and implementation complexity. If there is no correct planning, it will not be successful and it is most likely that the inefficient will be automated, multiplying the inefficiency.

Nuevo Estudio: SPARK Matrix™: Governance, Risk, and Compliance (GRC) Platforms, 2022

El informe "SPARK Matrix: Governance, Risk, and Compliance Platforms 2022" incluye un análisis detallado sobre el mercado global de plataformas GRC, las principales tendencias, el panorama de proveedores y el análisis de posicionamiento competitivo. El análisis ofrece un ranking competitivo en forma de SPARK Matrix de Quadrant Knowledge Solutions que utiliza un enfoque integral para realizar investigaciones de perspectivas de mercado global para diversas tecnologías.  

La matriz SPARK de Quadrant Knowledge Solutions proporciona una instantánea del posicionamiento en el mercado de los participantes clave del mercado. SPARK Matrix proporciona una representación visual de los participantes del mercado y brinda información estratégica sobre cómo se clasifica cada proveedor en relación con sus competidores, en relación con varios parámetros de rendimiento basados en la categoría de excelencia tecnológica y el impacto en el cliente.   Este estudio incluye un análisis de proveedores clave, incluyendo a  Allgress, AuditBoard, Camms, CURA Software, Diligent, IBM, Ideagen, LogicGate, LogicManager, MEGA International, MetricStream, Mitratech, NAVEX, OneTrust, Reciprocity, Resolver, Riskonnect, RSA, SAI360, SecurEnds. ServiceNow, Sword GRC y Workiva.

Algunas conclusiones del análisis:

• El panorama del mercado de GRC está cambiando, y los usuarios buscan cada vez más soluciones integradas en un solo marco para monitorear y administrar riesgos, reducir costos y minimizar complejidades. El mercado global de GRC está muy fragmentado.
• Algunas de las principales funcionalidades de GRC incluyen la gestión de riesgos empresariales, la gestión de cumplimiento normativo, la gestión de auditorías, el gobierno y la seguridad de TI, la gestión de riesgos de proveedores, y la gestión de continuidad del negocio.
• IBM, MetricStream, ServiceNow, LogicManager, Diligent, MEGA International, Sword GRC, NAVEX, Mitratech, Reciprocity y Allgress son los de mejor desempeño en el mercado global de GRC y se han posicionado como los principales líderes tecnológicos y emergentes en el análisis SPARK Matrix de 2022 del mercado de GRC.
• Se espera que el aprendizaje automático y la inteligencia artificial impulsen la próxima generación de soluciones de gestión de riesgos con el surgimiento de una plataforma autoconsciente que integre humanos, datos y tecnologías.

Mega International ofrece un extracto del Estudio con su análisis de su perfil

Gartner publica un nuevo Magic Quadrant for Robotic Process Automation (Julio 2020)

Gartner ha publicado el 27 de julio su Cuadrante mágico para la automatización de procesos robóticos (RPA - Robotic Process Automation), realizado por Saikat Ray, Arthur Villa, Cathy Tornbohm, Naved Rashid, Melanie Alexander. RPA continúa creciendo como una solución táctica para mejorar la eficiencia operativa a través de la integración no invasiva. Gartner examina el mercado y los 16 principales proveedores de software RPA. Los criterios de calificación de Gartner de este año incluyen oferta, salida al mercado, datos de encuestas de clientes, fecha de disponibilidad del producto, presencia geográfica, relevancia del mercado, desempeño y crecimiento.

Gartner define RPA como una herramienta de software para integrar cualquier aplicación a través de la interfaz de usuario para automatizar tareas rutinarias y predecibles utilizando datos digitales estructurados. E indica que como mínimo, deben incluir capacidades de código bajo para crear scripts de automatización; integración con aplicaciones empresariales; y orquestación y administración, incluida la configuración, la supervisión y la seguridad. 

 

Gartner indica que los 10 mayores proveedores de software de RPA representan más del 70% de la participación del mercado RPA.

Por cortesía de UiPath, se puede descargar el informe y visualizar el gráfico del cuadrante mágico.

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New Report: The State of Business Process Management 2020, a report by BPTrends

In 2006 BPTrends published the first edition of The State of Business Process Management, a comprehensive and international survey of what organizations are doing with business process technologies. BPTrends  has published this report biannually ever since and this year’s report, The State of Business Process Management 2020, is the eighth market survey report BPTrends have prepared, and it summarizes information provided by 129 participants who responded to the BPTrends Survey in the fall of 2019.

This year BPTrends has added two new sections:

- BPM Software Tools

The first new feature focuses on the uses of BPM Software. They  asked Jorge Garcia, Principal Analyst, Business Intelligence and Data Management at TEC (Technology Evaluation Centers) to work with them to create  this section of the report to provide his insights into this part of the process market.

- Thoughts from BPM Thought Leaders

The second new feature includes perspectives from well-known BPM thought leaders around the world  to speculate on how they see the process market developing in the next few years.

Download BPM Report

The Forrester Wave™: Robotic Process Automation, Q4 2019

Forrester has published in October,23 (2019) its report "Forrester Wave™: Robotic Process Automation, Q4 2019". This report has been made by Craig Le Clair with Glenn O'Donnell , Amanda Lipson , Diane Lynch. Forrester uses 25-criterion evaluation of robotic process automation (RPA) providers, and Forrester has identified the 15 most significant ones: Another Monday, AntWorks, Automation Anywhere, Blue Prism, EdgeVerve, Intellibot, Kofax, Kryon, NICE, Pegasystems, SAP, Servicetrace, Softomotive, UiPath, and WorkFusion. RPA is becoming increasingly essential across industries and functions. In its latest report, Forrester cites “human-in-the-loop”, and the ability to provide “robot design for citizens”, among the factors growing in importance. 

You can download the report by courtesy of Softomotive in this link

New Gartner’s Magic Quadrant report for Enterprise Architecture Tools (Oct 2019)

Gartner has published an updated Magic Quadrant report for Enterprise Architecture, and they have updated its market definition and functionality for enterprise architecture (EA) tools for 2019.

Enterprise Architecture Definition:

 "EA is a discipline that proactively and holistically leads enterprise responses to disruptive forces. It does this by identifying and analyzing the execution of change toward the desired business vision and outcomes. Mainstream viewpoints of EA include:
-  Business architecture, which guides people, process and organizational change
-  Information architecture, which focuses on the consistent sharing of information across the enterprise
-  Security architecture, which is focused on relating business problems, threats and agile IT to the defenses the organization needs to build
-  Solution architecture, which develops a direction for managing the portfolios of to-be solutions
- Technical architecture, which focuses on evolving the technical infrastructure"  (Gartner, 2019)

About the Magic Quadrant

The Magic Quadrant are focused on the  diverse market of EA tool vendors, and Gartner studies 15 evaluation criteria, one of them is related to product or service functions, but the other 14 evaluation criteria are focused on  the vendors’ ability to meet the requirements of this market, so Gartner advises that the best EA tool vendor for their organizations might be outside the Leaders quadrant.


Download the Magic Quadrant for Enterprise Architecture Tools by courtesy of Orbus Software

Gartner published the Magic Quadrant for Robotic Process Automation (RPA) Software

The analyst Gartner Inc. has published its Magic Quadrant for RPA software in July 2019. According to Gartner, "RPA is still relatively small market with a total revenue of slightly less than $850 million in 2018. However, RPA is the fastest-growing software subsegment officially tracked by Gartner, with year-on-year growth of over 63% in 2018". Gartner defines RPA as "Robotic process automation (RPA) is a digital enablement technology that predominantly leverages a combination of user interface (UI) and surface-level features to create scripts that automate routine, predictable data transcription work". 

This Magic Quadrant focuses on the providers of RPA products and not service providers that leverage RPA capabilities licensed from another vendor. This research informs them of the main RPA tool vendors in an evolving marketplace driven by the dynamics of digital business, that it includes the following vendors: UiPath, Blue Prism, Automation Anywhere, Workfusion, Pegasystems, Another Monday, EdgeVerve Systems, NICE, Kofax, Servicetrace, Softomotive, Kryon, AutomationEdge, HelpSystems, Jacada, NTT, Antworks and Datamatics.

The main use cases for RPA solutions are based on integration of data. 

Gartner has evaluated all vendors individually and did not rank or score them against each other. As Gartner explains, the inclusion in the Magic Quadrant does not necessarily mean that a vendor is capable for the needs of a particular user organization, but it can help when the evaluation is doing as the decision will depend of the specific evaluation criteria. 

Get a copy of the report courtesy of UiPath

 Source: Gartner, “Magic Quadrant for Robotic Process Automation,” Derek Miers, Saikat Ray, Marc Kerremans, Cathy Tornbohm, July 8, 2019

G2 Crowd in the Enterprise Quadrant of Business Process Management (BPM) Solutions for Summer 2019

G2 Crowd is a platform that aims to make business software buying decisions easier and more reliable. Reviews are posted in real-time and aggregated to create company profiles and industry comparisons. The G2 Crowd leader quadrant comprises of enterprise products which rank highly in both market presence and user satisfaction. To qualify for inclusion in the BPM category, a product must:

• Capture business processes 
• Allow the creation of business rule logic 
• Have the ability to create forms and other basic interfaces in a digital format or allow for integrations with other tools for the data

See the top-rated Business Process Management software with the G2 Crowd Grid

Source: G2 Crowd

The 2019 Forrester Wave™: Strategic iPaaS And Hybrid Integration Platforms

Forrester has published the  report "Forrester Wave™: Strategic iPaaS And Hybrid Integration Platforms, Q1 2019" in January. The Forrester Wave highlights how iPaaS is becoming increasingly important to organizations’ digital transformation initiatives. Forrester defines iPaaS and hybrid integration platforms (HIPs) as platforms that enable companies to “manage data in motion in a faster landscape using software-as-a-service (SaaS)” and “improve the automation of IT and the business.”With   25-criterion evaluation of strategic integration-platform-as-a-service (iPaaS) and hybrid integration platform (HIP) providers, Forrester has identified the 15 most significant ones — Adeptia, Axway, Dell Boomi, IBM, Jitterbit, Liaison Technologies, Microsoft, MuleSoft, Pantheon, Red Hat, SnapLogic, Software AG, Talend, TIBCO Software, and Workato — and researched, analyzed, and scored them.

 

 

You can request a complimentary copy of the report to TIBCO, who has been recognized as a worldwide "Leader": REQUEST YOUR COPY

 

You can request a complimentary copy of the report to Talend, who has been recognized as a worldwide "Strong Performance": REQUEST YOUR COPY





Image Source: Talend website: https://www.talend.com/wp-content/uploads/forrester-wave-strategic-ipaas-and-hybrid-2019.png  

New Gartner's Magic Quadrant for Intelligent Business Process Management Suites (iBPMS) Report 2019

In the report "Magic Quadrant for Intelligent Business Process Management Suites (iBPMS) 2019", Gartner has evaluated 21 intelligent business process management suite (iBPMS) vendors on their ability to execute and completeness of vision. You can visit my post "How to select a BPM software?" (in Albatian's blog) to understand the differentiating characteristics between the three types of BPM platforms classified by Gartner: basic BPM platform, BPMS (Business Process Management Suite) and iBPMS (Intelligent Business Process Management Suite). In the Gartner's report you will be able to  check the differences between 21 iBPMS solutions; understand how an iBPMS can transform the digital customer and employee experience; and  how the unique capabilities of an iBPMS improve business outcomes for all types of organisations.

Please, download the report using the complimentary reports from two of the three leaders in the report:

• Appian: LINK
• Pegasystems: LINK

REFERENCE: Gartner, Inc., "Magic Quadrant for Intelligent Business Process Management Suites," by Rob Dunie, Derek Miers, et al., January 30, 2019

Gartner’s iBPMS Critical Capabilities Report

Gartner has evaluated 19 vendors in its 2018 Intelligent Business Process Management Suites Critical Capabilities Report. 

By 2022, 50% of digital business technology platform projects will connect events to business outcomes using event-driven iBPMS-oriented frameworks. 

In this Critical Capabilities report, Gartner assess the capabilities of products across six use cases: 
1.-Composition of intelligent process-centric apps 
2.-Continuous process improvement 
3.-Business transformation 
4.-Digitalized process 
5.-Citizen developer application composition 
6.-Case management  

Pegasystems received the highest scores out of all vendors evaluated in six of six use cases

Now, you can read the research thanks to the courtesy of Pegasystems here:

https://www.pega.com/gartner-ibpms-cc-2018 

RESEARCH: More than 66% of BPM employment is not covered due to lack of professionals

Leer en Español

BPM, Business Process Management is a key Management Discipline in all companies that look for Operational Excellence. In the current Digital Revolution, companies must make a Digital Transformation to remain competitive and not disappear. The Digital Transformation requires modifying the Company's Value Chain, therefore, forces companies to redefine their business processes. Being BPM key for these organizations and needing BPM professionals to participate in these process innovation initiatives. In addition, the emergence of disruptive BPM technologies will benefit the implementation of the BPM discipline in organizations from now on. 

The BPM industry has continued its growth of two digits during the past year, responding to the corporate need for better process management in continuous improvement, optimization, governance, risk mitigation, regulatory compliance, cost savings, customer experience, business collaboration and digital transformation initiatives. Growth will be greater in 2018 (+18%) as BPM becomes even more important for companies in their day-to-day operations that require an unprecedented dynamism, where innovation must be continuous to be competitive, where the analysis of information is crucial and where it is necessary to act with agility and flexibility to meet the needs of customers - this is why BPM is needed even more by companies in 2018.

The true picture of process automation is starting to change with the arrival of disruptive and smarter technologies applied to BPM initiatives. They will drive the next wave of disruption, agility and productivity in the digital company and they will lead to great advances in all organizations. In Triaster's blog, I explain my top 10 Business Process Management trends which highlight both strategy and the hottest technologies that aren't yet widely implemented in BPM initiatives but that will have a greater impact and significant potential for disruption in 2018.

Currently more than 66% of the jobs needed in Business Process Management (BPM) cannot be covered, according to my recent study "BPM Employment Opportunities in 2017". And this number will continue to grow because the annual increase of the BPM software market will be over 18% in the coming years. 85% of the organizations will need more professionals to improve the transversal processes of their value chain due to the digital transformation and the applications of disruptive technologies in the business processes. As BPM employment will continue to grow up to 14% in 2024, it is a great opportunity to develop your professional career in Business Process Management.

READ THE FULL STUDY RESEARCH IN CONNECTIAN

BPM 2018: Top 10 BPM Industry Trends This Year

BPM 2018 - how will it be different from 2017 and what are the top 10 BPM industry trends that will shape the future of process management?

The BPM industry has continued its growth of two digits during the past year, responding to the corporate need for better process management in continuous improvement, optimization, governance, risk mitigation, regulatory compliance, cost savings, customer experience, business collaboration and digital transformation initiatives. Growth will be greater in 2018 as BPM becomes even more important for companies in their day-to-day operations that require an unprecedented dynamism, where innovation must be continuous to be competitive, where the analysis of information is crucial and where it is necessary to act with agility and flexibility to meet the needs of customers - this is why BPM is needed even more by companies in 2018.

The true picture of process automation is starting to change with the arrival of disruptive and smarter technologies applied to BPM initiatives. They will drive the next wave of disruption, agility and productivity in the digital company and they will lead to great advances in all organizations. 

Please read in Triaster's blog my top 10 Business Process Management trends which highlight both strategy and the hottest technologies that aren't yet widely implemented in BPM initiatives but that will have a greater impact and significant potential for disruption in 2018.

Keep reading →

PEX Network’s exclusive report 'Global State of Process Excellence 2017'

PEX Network has surveyed 839 process improvement and operational excellence professionals, as part of the 2017 biennial PEX Network state of the industry process excellence survey. In this exclusive report, they explain  the key trends highlighted by the “2017 biennial PEX Network State of the Industry Process Excellence Survey” and how organizations around the world are approaching process excellence to meet their business goals.  

Get crucial insight into: 

• The primary operational excellence challenges for the year ahead 
• Which key management solutions companies are looking to invest in to drive
  their operational excellence projects in the next 12 months 
• How to accelerate your business transformation with low-code 
• How to build a better customer experience with process 
• The pillars needed to achieve successful cultural change 
• How to take advantage of lightweight business processes and embrace digital transformation 
• 8 steps for ensuring successful and sustainable business growth
• The game changers - disruptive technology trends

They predict that budgets for Operational Excellence will continue to rise as organizations recognize the value of Operational Excellence to deliver efficient and sustainable transformation. The top 3 methodologies and solutions companies are planning to implement are AI (Artificial Intelligence), RPA (Robotic Process Automation) and DCM (Dynamic Case Management). And the top 5 key areas of focus for 2018-2019 will be leadership and culture strategy, process redesign work, customer-centric process management, change management strategy and process automation.

Download your copy now >>

New Gartner's 2017 Q4 Magic Quadrant for Intelligent Business Process Management Suites

Gartner has published a new Magic Quadrant for iBPMS (Intelligent Business Process Management Suites). Gartner defines an iBPMS as an integrated set of technologies that coordinate people, machines and things, and iBPMS use actionable, real-time insights from operations intelligence to augment the orchestration and automation of adaptive business processes. 

By courtesy of Bizagi, you can download your complimentary copy of the report to get critical advice for those considering and evaluating iBPMS platforms.

Source of Image: Bizagi

The 2017 RPA tools set Blueprint Snapshot

HfS Research collaborated with Blue Prism to coin the phrase and concept of Robotic Process Automation (RPA) back in 2012, and now they have evaluated the leading RPA tool providers from a market perspective rather than focusing on functions and features, and they have published  the 2017 RPA Blueprint Snapshot, where they  cover the innovation in service delivery with a focus on RPA, Cognitive Computing, and AI. The aim of this research is to drive a more holistic understanding of automation at large and RPA in particular, and to understand how providers are driving RPA across a diverse set of use case and into new scenarios such as Application Management.

Download The 2017 RPA tools set Blueprint Snapshot by courtesy of Pegasystems 

75% of the processes performed in the insurance sector can be digitized

Leer en Español

According to estimates of Multiasistencia, up to 75% of processes in the insurance sector have the potential to be digitized, although it is estimated that currently only 30% of these processes have been automated. Microasistencia highlights the opportunities and challenges facing the sector to take advantage of the benefits of digitization:

1.- Omnicanality. It is necessary to make available to the insured all possible channels to interact throughout the process, guaranteeing their choice of use according to their preferences and promoting self-service according to their needs. Thus, it is necessary to take into account that the client prefers different channels according to the type of action he wants to do: compare, contract, claims, etc.

2.- Evolution of risk in a digital environment. Prevention, IoT appliances in the home will help limit the risk of damage. At the same time, the customer demands services beyond the risk coverage itself. In fact, more than 60% of people are willing to receive services as part of their premium and most are willing to pay for these services if they fit their profile. In this sense, the digitization helps to have more information to be able to adapt this type of services to the client.

3.- Differentiation of the operative. Real-time customer knowledge enables you to analyze it better. 20% of the insured produce 175% of the value of the industry and the operations must adapt automatically to this differentiation.

4.- Automation of processes. Multi-assistance has enabled and automated the key points of the claims management, such as the evaluation of coverages in opening, pre-assessment and assessment of the incident or the assignment of participants to eliminate handicrafts. This can lead to improvements in costs and efficiencies of tasks that are done manually today. A clear example we have in the declaration of the incident.

5.- Personalization of the offer: The greater knowledge of the client and the ease of arrival through new means (such as social networks) are favoring disruptive movements focused on specific clients. The challenge is how to create a product to the person and a premium tailored to each and keep the balance between managed risks.

6.- Internet Of Things (IoT) in Multi-Risks. The technological solutions and the IoT will give greater value to the home insurance policy since they have an impact on safety and cost savings, two aspects highly valued by the insured. Some applications are the installation of intelligent thermostats that allow to improve energy efficiency and reduce consumption, surveillance cameras that record images and store them in the cloud, programming the turning on and off of lights during vacation periods or the installation of different Types of detectors that improve technical safety and risk prevention, such as natural gas and CO2 detectors, fire, water and movement or window opening, which allows alerting of possible intrusion into the home.

7.- The collaborative economy, among other options, vacant housing rental (airbnb) requires the digitalisation of the risk quotation process and the search for a model of approach according to the occupation of the dwelling.

Article published for the first time in Spanish in: Madridcode.com http://bit.ly/2waajGd