Bonitasoft BPM platform proven strategic for companies accelerating their digital transformation

VOO, a  Belgian telecom company, a major telecom operator in Europe,was experiencing blockages due to ineffective manual monitoring of its customers’ interactions. To provide customer satisfaction from order to activation, they have implemented 20 BPM-based applications to service nearly one million users – more than 100 per day.

“In 2015 we saw more of our customers with large-scale BPM applications in production than ever before. Re-tooling the Bonita BPM engine has proved to be key to scalability. Some of our customers are running millions of cases on their applications,” said Miguel Valdes Faura, CEO and co-founder of Bonitasoft. “This validates what we have said all along, that automating critical processes with BPM applications is both efficient and effective.”

"What makes a process “core” varies greatly – a small drone company in Mexico is using Bonita BPM to manage its remote photography request-and-approval process. BPM is everywhere, and we’re seeing BPM applications in more and more places,” said Valdes Faura.

Bonitasoft strategy and the value brought by the new version of the product is being validated by the industry. The company was recognized this year by Workflow Management Coalition (WfMC) and BPM.com as a finalist in the WfMC Awards for Excellence in BPM for its case study on the automation of energy management by EnerNOC. Faced with limitations of human speed and error, EnerNOC automated its processes with BPM, resulting in faster, more accurate response during peak demand.

This selection is the 4th award bestowed on Bonitasoft in 2015. It recently earned the prestigious Gold status in the Golden Bridge Awards for excellence in Application Development; was a bronze winner for the Most Innovative Product of the Year in Best in Biz Awards; and earned an InfoWorld Bossie for best open source application for the fourth consecutive year.

Bonitasoft’s Bonita BPM 7 application development platform was released in 2015 with a new architecture that enables parallel development for the web-based front end and Java-based back end of an application, and also makes it possible to “live update” applications.  With it, organizations can build highly engaging, personalized business applications that adapt to business in real time.

Case Study: VOO, a Belgian telecom operator, chose Bonita BPM to manage its customer subscription process 

Source: Bonitasoft