The Indian BPM market is expected to record revenue of Rs 23,500 crore in 2015-16, with the third party BPM industry employing 2,40,000 people.
The domestic business process management (BPM) market could grow at a compound annual growth rate of 21% over the next five years to Rs 50,000 crore, generating over 3-lakh additional job opportunities for third party BPM providers even as they move to tier-III and tier-IV cities, according to National association of Software and Services Companies' (Nasscom) "Domestic BPM Market 2016" report.
The largest sectors serviced by the BPM industry last year were BFSI and telecom, each constituting 35% of the revenue, while travel and leisure constituted 10%, retail 6%, and government 5%.
Read more in ET Bureau
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