Next week: BPM Open House 2015: webinars about case studies on how companies have maximized the ROI of their BPM investment in practice

BPM Open House, presented by Process Excellence Network (PEX), gives you the chance to learn from the first hand experiences of other companies on what it’s taken to maximize the value from their BPM solutions to deliver real business results. This unique online event will bring together hand-picked case studies that will show what the project objectives were, how they were achieved and the results produced.

The live presentations, from 21 - 25 September will run for two hours each day. Each session will start with a business process management solution provider sharing their 40 minute case study on how they have maximized the ROI of their BPM investment in practice. This is value added insight in to how your peers have made business process management work for them.

More Info

CASES STUDIES

CASE STUDY: Accelerating Business Growth with an Agile Platform

Company: NBTY

Vendor: Appian

NBTY is the largest vertically integrated source of nutritional supplements in the US. The organization recognized that it needed to modernize its IT infrastructure to keep up with consumer demand and quickly roll out high quality products to the market. NBTY selected Appian’s Application Platform to drive program definition across its entire scope of work and enhance visibility and management. Through Appian’s agile development approach, NBTY has accelerated operations for critical programs across the entire organization, including a Store Renovation Process which has reduced the renovation time for Vitamin World retail outlets from 35 days to 13 days.

 

Key case study takeaways:

• How an iBPMS platform can optimize both structured and unstructured aspects of a Case Management work scenario and critical business operation 
• How smart process guidance can direct employee behaviour in support of organizational objectives
• How to turn “tacit knowledge” into “institutional knowledge” for smarter business decisions and agile time-to-delivery of customer service

CASE STUDY: Low-code BPM Supporting Lean Thinking at Thomas Cook

Company: Thomas Cook

Vendor: MatsSoft

Thomas Cook’s lean function has delivered over £10m to the bottom line since 2013, while at the same time improving customer experience.  This joint case study presentation with MATS looks in detail at the transformation of customer relations – a high speed project that has connected up to 800 hundred resort reps with mobile BPM technology to dramatically shorten the complaints resolution process to improve customer experience and reduce processing costs.

Three main takeaways for participants: 

• Principles and approach to lean thinking at Thomas Cook
• How Low-code BPM technology from MATS enabled a business configurable, test & learn approach to process improvement
• Project timelines, success criteria and results

CASE STUDY: Life Insurance Policy Lifecycle

Company: Generali

Vendor: Bizagi

Generali provides both individual life and non-life insurance, and insurance for small, medium and large clients in the industrial, agricultural and business risks.
Bizagi’s BPMS was chosen over in-house development and an ‘Out of the Box’ Policy administration system for the cost saving, scalability, functionality and ease of integration. Following deployment and delivery, today Bizagi’s BPMS extends beyond Corporate Insurance.
Since Generali embarked on an organization-wide business transformation to significantly boost productivity and efficiency, Bizagi’s BPMS has delivered significant benefits:

1. Time taken to complete medical evaluation reduced by 38%
2. Single Workflow / Case Management tool for contract lifecycle
3. Integration with Company’s Digital Archive allows automatic saving of correspondence to particular policy and client

This session will cover part of policy lifecycle especially considering medical evaluation in life insurance.
Key case study takeaways:

• A look into the original business requirement and the final implementation of the process which is supported by Bizagi BPM Suite. Nowadays the application processes over 3000 cases per month.
• How Generali automated the most complex underwriting processes.
• How the Bizagi platform helps deliver a customized user experience

CASE STUDY: AutoNation transforms Business Processes for its Shared Services Center and franchise stores

Company: AutoNation

Vendor: PNMsoft

AutoNation operates over 293 franchises across the USA, and has approximately 24,500 employees. It sells 35 different manufacturer brands nationwide across 15 states and is ranked #156 in the 2015 Fortune 500. Li Huang, IT Director at AutoNation, will share her BPM story from the cradle to the grave, including best practice tips and lessons learnt from their successful Business Process transformation.

 

Key takeaways from this presentation, include:

• The importance of a POC (Proof of Concept) when procuring for an intelligent BPMS
• The “people” parameter and how to deal with it through Evolutionary BPM methodology
• How BPM technology fits within a business’s existing architecture