My Opinion in "Which BPM skills will be hot in 2020?" by BPMtips.com

Again BPMtips.com collects the opinion of BPM experts about "Which BPM skills will be hot in 2020?". Since 2016, in January, Zbigniew Misiak prepares a post with suggestion regarding BPM skills which will be useful for process professionals. I have participated this year too. By now, the post contains answers from 10+ BPM experts. You can either read everything or use the navigation below. Enjoy and stay tuned for part 2!

What are the skills, techniques, behaviors, and attitudes that can help BPM practitioners create value for their organizations in 2020?

Automation will be more present in all businesses as the immense data collections cannot be handled manually in every company. The effect of Digital Transformation and Process Digitalization makes companies think or carry out automation projects. The processes and the quality of the data play a key role both in the digital transformation and in the digitalization of the value chain of an organization. If there are predictable low-value repetitive tasks without human participation, we can think about the automation using RPA (Robotic Process Automation), and the global RPA services market will reach $ 7.7 billion next year and will grow to $ 12 billion in 2023, according to Forrester. In the processes from beginning to end, there will be human participation that makes decisions, so RPA will not be the automation solution, and it should be required to consider BPM technologies. Gartner’s predictions indicate that automation continues to deliver on the promises of improved cost and higher effectiveness for the clients of infrastructure service providers, and by 2020, more than 50% of current manual operational tasks in infrastructure managed services will be replaced by intelligent automation services.

So, focused on Automation, technical BPM professionals will have to get skills on BPM technologies to orchestrate and automate end-to-end process where there are participation of people, machines, systems and apps; RPA to automate repetitive activities that do not require human participation; BRMS to automate business rules that facilitate decision making in workflows; Integration skills (ESB, Microservices…), to connect the tasks of the processes with systems, data and intelligent things; and Intelligent Automation to automate using machine learning algorithms.

Companies cannot forget that the Business Process Management is a management discipline and not a technical project. So, if companies would like to have success in the current digital ecosystem will need to be focused on Process Oriented Company. For that, they will need to create BPM Center of Excellence with people who has BPM Technical Skills in all BPM Life Cycle, and also the following key two competencies: Transformational Skills: BPM Business Case Management, Project Management, Change Organizational Techniques, Process Improvement Methodologies (Lean, SixSigma and Theory of Constraints), Risk Management; and Operational Skills: Process Mining, BPMN/DMN/CMMN Modeling / Analysis /Simulation, Process Government, Operational Intelligence, BPM Methodology and techniques.

In Digital Transformation, the emergent technologies will be required to create new business models, so companies will have to integrate these disruptive technologies (AI, 3D printed, IoT, Blockchain, Edge Computing…) in the value chain, so it means BPM technicians will need skills to integrate them in the current core processes and new ones.

What are the best resources to learn those skills? (e.g. books, articles, courses)

The need for BPM professionals worldwide and especially in Spain and Latin America is growing by 18% and more than 66% of the positions demanded in Business Process Management (BPM) are not currently being covered. To help on this, I contribute as director of two online University courses in Spanish for postgraduates in  UNIR (Universidad Internacional de la Riojabased in Spain, Mexico, Colombia, Peru, Ecuador):  Master’s Degree in Business Process Management for Digital Transformation, which covers the entire BPM life cycle, focusing not only on the Business part, but with an extensive scope in the BPM Technology part and its key role in the Digital Transformation of an organization; and Master’s Degree in Strategic Process Management which covers the advanced knowledge about the tools and techniques necessary to achieve the excellence of the operations and processes of any organization, contributing both to its growth and its continuous and sustained development. And I have founded ABPMP chapter in Spain in 2019, in order to push the ABPMP’s BPM CBOK to maintain the global standard for BPM practices and certification. And via ABPMP Spain and as BPM freelance Consultant we are providing ad-hoc BPM training by example to help companies in their growth on their business process maturity. 

And as I have noted that IT Service Management requires the automation of IT Service Processes using frameworks and standards as COBIT, PRINCE, ITIL, COSO, ISO20000… I have joined to itSMF Spainas Team Leader of ITSM4BPM to best practices, standards and experiences related to applied BPM on service management and IT governance.

In my blog (http://pedrorobledobpm.blogspot.com.es), I have some posts with bibliography by BPM topics.

Which skills are no longer relevant or not practically applicable yet (hype)?

All BPM skills are relevant and they are applicable yet.

TO READ the post in BPMTIPS.com contains answers from 10+ BPM experts, please clic here