REPORT: Everest Group PEAK Matrix® for Robotic Process Automation (RPA) Technology Provider 2022

Evolving into a digital-first business is becoming increasingly important for organizations to remain resilient and competitive, especially after the COVID-19 pandemic. Manual operations pose numerous challenges and hence, organizations are trying to shift to digital, automated, and intelligent business processes. Robotic Process Automation (RPA) has emerged as a key enabler in the enterprise automation segment. While the overall automation ecosystem is rapidly evolving through new technologies, such as Intelligent Document Processing (IDP), process mining, task mining, API-based automation, and conversational AI, these technologies further strengthen RPA, which continues to be a foundational element of enterprise automation. RPA has played a key role in helping organizations reduce costs, achieve greater operational efficiencies and quality, increase workforce productivity, enhance customer and employee experience, and realize quick time-to-value. Many enterprises, Global Business Services (GBS) organizations, and service providers are investing in RPA, and it has been one of the fastest growing software markets in the past decade.

RPA is rapidly evolving in terms of product features, deployment options, product architecture, training and support, partner ecosystem, and commercial models. The technologies and the delivery models are evolving quickly, with an expanding set of features and functionalities. Therefore, it is imperative for the organizations to select the right enterprise-grade RPA solution to realize the expected benefits.

In this study, they analyze the RPA technology landscape across various dimensions:

• Everest Group’s PEAK Matrix® evaluation, a comparative assessment of 23 leading RPA technology providers 
• Competitive landscape in the RPA technology provider market
• Key RPA technology trends
• Remarks on key strengths and limitations for each RPA technology provider

Leaders: Automation Anywhere, Microsoft, NICE, SS&C Blue Prism, and UiPath

Major Contenders: Aiwozo, Appian, AutomationEdge, Cyclone Robotics, Datamatics, IBM, JIFFY.ai, Laiye, Nintex, Nividous, OpenBots, Pega, SAP, and WorkFusion

Aspirants: ElectroNeek, HyperCAP, qBotica Qruize, and SAIO

DOWNLOAD REPORT (focused on UiPath)

DOWNLOAD REPORT (focused on Automation Anywhere)

DOWNLOAD REPORT (focused on BluePrism)