My Opinion in "Which BPM skills will be hot in 2022?" by BPMtips.com

 Again BPMtips.com collects the opinion of BPM experts about "Which BPM skills will be hot in 2022?". Since 2016, in January, Zbigniew Misiak prepares a post with suggestion regarding BPM skills which will be useful for process professionals. I have participated this year too. By now, the post contains answers from 10+ BPM experts.  

What are the skills, techniques, behaviors, and attitudes that can help BPM practitioners create value for their organizations in 2022?

In 2022, automation is the main objective of all industries. But automation should not considered as technical project, but rather the consequence of a rigorous study on the improvement of a process in accordance with the company’s annual strategies. But before improving a process, it is necessary to study the efficiency, and efficacy and effectiveness of the process, and the maturity of the process, and if the company has enough maturity of transformation capabilities to make that process change now.

The BPM CoE must have BPM people with sufficient technical, management, transformation and operational skills to execute 12 BPM Maturity analyses around the 7 key pillars of BPM discipline:
1.- Analysis of the level of alignment of the processes to the business strategy, carrying out predictive, proactive and reactive management of the business in real time, seeking operational excellence.
2. Analysis of the level of documentation through modelling, process mining and automation of business processes
3. Process Maturity Analysis (PEMM)
4. Analysis of the application of BPM Technologies for the different roles that participate in Process Management throughout the BPM Life Cycle.
5. Analysis of matrix organization
6. Analysis of the BPM team
7. Analysis of the level of knowledge and skills in BPM of the different roles that participate in BPM initiatives
8. Analysis of BPM team management in reference to the metamodel used, and the application of standards and guides for the proper use of good practices of Process Management.
9. Analysis of the level of use of formal BPM methodologies, well defined and repeatable to carry out BPM and its continuous improvement in the different phases of the Life Cycle of a BPM process
10. Business Culture Analysis towards process orientation
11. Enterprise Transformation Capability Maturity Analysis (PEMM)
12. Innovation Culture Analysis (e.g. J.Rao & J.Weintraub)
If any company performs these 12 analyses every year, they will be able to define their appropriate training roadmap to improve in the BPM discipline and be ready to improve the processes on which the corporate strategy and practice of Enterprise Architecture decide to focus.

On that roadmap, all companies will include the needs to improve on these core skills:
– Business Process Automation Platforms or BPMS
– Robotic Process Automation (RPA)
– Artificial Intelligence/Machine Learning
– Decision Model & Notation (DMN) 1.4 (as OMG will be published in Q1)
– Process Mining and Task Mining
– Optimization and Improvement Methodologies (Lean, SixSigma and Theory of Constraints)
– Business Process Simulation (BPS)
– Enterprise Architecture

What are the best resources to learn those skills? (e.g. books, articles, courses)

The need for BPM professionals worldwide and especially in Spain and Latin America is growing 13% in 2022 (14% estimated in 2024) and more than 66% of the positions demanded in Business Process Management (BPM) are not currently being covered yet.
The need for professionals and employment opportunities are forcing specialization to achieve specific competencies on BPM discipline and throughout the BPM life cycle: a) There will be greater interest in specialized master’s studies in Management BY Processes and Operational Excellence; b) There will be increased interest in international professional certifications such as those awarded by ABPMP International (Association of BPM Professionals) and OMG (Object Management Group); and, c) More and more knowledge and experience are required in BPM discipline, Automation, BPMS, RPA, Process Mininng, BPMN / DMN, ROI and AI. To help on this, I contribute as director of two online University courses in Spanish for postgraduates in UNIR (Universidad Internacional de la Rioja based in Spain and Latam): Master’s Degree in Business Process Management for Digital Transformation, which covers the entire BPM life cycle, focusing not only on the Business part, but with an extensive scope in the BPM Technology part and its key role in the Digital Transformation of an organization; and Master’s Degree in Strategic Process Management which covers the advanced knowledge about the tools, methodologies and techniques necessary to study the changes on the Enterprise Architecture and achieve the excellence of the operations and processes of any organization, contributing both to its growth and its continuous and sustained development.
ABPMP chapters will push the ABPMP’s BPM CBOK to maintain the global standard for BPM practices and certification.
As BPM consultant I will help companies in Spain and Latam by providing ad-hoc BPM Learning-by-doing training to help companies in their growth on their business process maturity.

In my blog (http://pedrorobledobpm.blogspot.com.es), I have some posts with bibliography by BPM topics, videos and articles about BPM discipline. And anyone can consult the calendar of BPM events on my blog http://pedrorobledobpm.blogspot.com/p/eventos-bpm.html since I include all the BPM events that I discover from Associations, Suppliers, Consulting and my own webinars, so it is possible to be updated by BPM industry experts every week.

Which skills are no longer relevant or not practically applicable yet (hype)?

As Business Process Management is a management discipline, all BPM skills are relevant and they are applicable yet, although it is required to improve continuously the BPM skills with the new trends, best practices and learned lessons.
All Business Activity Monitoring (BAM) skills are obsolete and instead of BAM anyone should focus on Process Mining in BPMS.

How did covid-related changes in the business environment impact the work of BPM people?

Changes related to covid are impacting the work of BPM people like any other job. But growing digitization and automation requirements means BPM people need to learn the skills they need to succeed on projects faster, as companies often have to reinvent themselves, needing to respond to unprecedented dynamism, where innovation must be continuous to survive. The BPM skills now are more required if any company wants to be process oriented and implement innovations. Telework will remain in companies, further boosting the need to digitize processes, which will imply an advance in the adoption of digital technologies and driving the next wave of disruption, agility and productivity in the digital company.

TO READ the post in BPMTIPS.com contains answers from 10+ BPM experts, please clic here